dbjl Privacy Policy

1. Introduction

dbjl ("we", "our", "us") is an online casino and sports betting platform serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We operate the website at https://dbjl.io and are responsible for the collection, processing, storage, and protection of the personal data you provide when using our services.

This Privacy Policy sets out the principles and practices that govern how dbjl handles your personal information. It has been drafted in accordance with internationally recognised data protection standards and our commitment to operating a trustworthy, transparent, and responsible platform. This document should be read alongside our Terms & Conditions, which together constitute the full agreement between you and dbjl.

We may update this Privacy Policy from time to time to reflect changes in technology, regulation, or our operational practices. Material changes will be communicated to registered players via the Platform. The effective date shown at the top of this document reflects the most recent revision.

2. Personal Data We Collect

dbjl collects personal data in several categories, depending on how you interact with the platform. The categories of data we may collect include:

2.1 Identity & Contact Data

• Full legal name as it appears on your government-issued identification
• Date of birth (used to verify you meet the 21+ age requirement)
• Residential address (including division, district, and postal code)
• Mobile phone number registered in Bangladesh
• Email address used for account correspondence
• National Identity Card (NID) number or passport number (for KYC verification)

2.2 Account & Activity Data

• Username and encrypted password hash
• Account registration date and most recent login timestamp (BST)
• Game history, betting records, wager amounts, and game outcomes
• Bonus claims, wagering progress, and promotional activity
• Customer support correspondence and complaint records
• Responsible gaming preferences including deposit limits and self-exclusion settings

2.3 Financial Data

• Payment method type (bKash, Nagad, Rocket, Upay, bank name)
• Mobile wallet account number or bank account reference (stored in tokenised form)
• Transaction history including deposit amounts, withdrawal amounts, dates, and statuses
• Source-of-funds documentation provided during enhanced due diligence checks

2.4 Technical & Device Data

• IP address and approximate geolocation (country and city level)
• Device type, operating system, and browser version
• Session duration, pages visited, and click-path data
• Referral URL and traffic source (where available)
• Cookie identifiers and similar tracking technologies (see Section 7)

The following data types are collected and processed by dbjl:

3. How We Collect Your Data

dbjl collects personal data through the following channels:

• Direct provision: Information you submit when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in a promotion.
• Automated technologies: Data collected automatically when you browse or use the dbjl Platform, including via cookies, web beacons, server logs, and analytics tools. See Section 7 for full details.
• Payment partners: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, and banking partners when you initiate a deposit or withdrawal.
• Identity verification services: Where dbjl uses a third-party KYC provider to verify the authenticity of identity documents submitted during registration or account review.
• Fraud and AML screening tools: Data cross-referenced against sanctions lists, politically exposed persons (PEP) databases, and adverse media sources as required by our compliance obligations.

4. How We Use Your Personal Data

dbjl uses your personal data only for the purposes described in this policy. The primary uses are as follows:

Purpose	Data Used	Legal Basis
Create and manage your dbjl account	Identity, Contact, Account data	Contract performance
Verify your age (21+) and identity (KYC)	Identity, KYC documents	Legal obligation
Process deposits and withdrawals	Financial, Identity data	Contract performance
Detect and prevent fraud & AML violations	Financial, Technical, Identity data	Legal obligation
Deliver games, betting markets, and promotions	Account, Gaming Activity data	Contract performance
Provide customer support	Identity, Contact, Support records	Contract performance
Send transactional account notifications	Contact data	Contract performance
Send promotional communications (opt-in only)	Contact, Gaming Activity data	Consent
Improve platform performance and user experience	Technical, Device, Activity data	Legitimate interests
Comply with responsible gaming obligations	Gaming Activity, Account data	Legal obligation

5. Legal Basis for Processing

dbjl processes your personal data on one or more of the following legal bases:

• Contract performance: Processing is necessary to fulfil our contractual obligations to you as a registered dbjl player, including account management, game delivery, and payment processing.
• Legal obligation: Processing is required to comply with applicable laws and regulations, including age verification (21+), anti-money laundering (AML) requirements, and responsible gaming duties.
• Legitimate interests: Processing is necessary for dbjl's legitimate business interests, such as fraud prevention, platform security, and service improvement — where those interests are not overridden by your privacy rights.
• Consent: Where you have given explicit, freely-given consent — for example, opting in to receive marketing communications. You may withdraw consent at any time by contacting [email protected].

6. Sharing Your Personal Data

dbjl does not sell your personal data. We share data only in the following limited circumstances, and only with parties who are bound by appropriate data protection obligations:

6.1 Payment Processing Partners

We share transaction-related data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank solely for the purpose of processing your deposits and withdrawals. These partners are subject to their own privacy policies and financial services regulations.

6.2 Identity Verification & KYC Providers

Where we use third-party KYC services to verify identity documents, we share the relevant identity data with those providers under strict data processing agreements. Verified data is used exclusively for compliance purposes.

6.3 Game Content Providers

Game studios and software providers (such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi) may receive aggregated, non-personally-identifiable game activity data for the purpose of game performance reporting and technical support. No personally identifiable information is shared with game studios beyond what is technically required for game session integrity.

6.4 Analytics & Platform Services

We use analytics tools to understand how players interact with the dbjl platform. These tools may process anonymised or pseudonymised technical data. No personally identifiable data is shared with analytics providers for advertising purposes.

6.5 Legal & Regulatory Authorities

dbjl may disclose personal data to law enforcement agencies, regulatory bodies, or other authorised government authorities where required to do so by law, court order, or to protect against fraud, money laundering, or other criminal activity. We will notify affected players of such disclosures where we are legally permitted to do so.

7. Cookies & Tracking Technologies

dbjl uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that enable us to recognise returning visitors, maintain session state, and understand how the platform is used.

The types of cookies dbjl uses include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during a visit and security cookies that protect against cross-site request forgery (CSRF). These cookies cannot be disabled without impairing platform functionality.
• Analytics cookies: Used to measure and analyse player behaviour on the platform, such as pages visited, session duration, and game preferences. Data collected is aggregated and anonymised where possible.
• Preference cookies: Store your platform preferences, such as language and display settings, to improve your experience on return visits.

You can control non-essential cookies through your browser settings. Disabling cookies may affect your ability to use certain features of the dbjl platform. For detailed information on the specific cookies in use and their retention periods, contact [email protected].

8. Data Security

dbjl implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security infrastructure includes:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers
• Encryption at rest for sensitive personal and financial data stored in our databases
• Multi-factor authentication (MFA) options for player accounts
• Role-based access controls ensuring that only authorised dbjl personnel can access personal data, on a need-to-know basis
• Regular security audits, vulnerability assessments, and penetration testing
• Automated fraud detection and anomalous activity monitoring running 24/7
• Incident response procedures to identify, contain, and report data breaches in a timely manner

9. Data Retention

dbjl retains personal data for no longer than is necessary for the purposes for which it was collected, subject to any legal obligations that require longer retention. Our standard retention periods are as follows:

Data Category	Retention Period	Reason
Identity & KYC documents	5 years after account closure	AML / regulatory compliance
Financial transaction records	5 years after transaction date	AML / financial regulation
Account & gaming activity data	Duration of account + 2 years	Dispute resolution, responsible gaming
Customer support correspondence	3 years from last interaction	Complaint handling and audit trail
Technical / device logs	12 months from collection	Security monitoring and fraud prevention
Marketing consent records	Until consent is withdrawn + 1 year	Proof of consent

Upon expiry of the applicable retention period, personal data is securely deleted from active systems and anonymised in backup archives in accordance with our data lifecycle procedures.

10. Your Privacy Rights

As a dbjl player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our data protection team at [email protected]. We will respond to all verified requests within 30 calendar days.

• Right of Access: You may request a copy of the personal data dbjl holds about you, along with information about how it is processed and with whom it has been shared.
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to Erasure: Subject to our legal retention obligations, you may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected.
• Right to Restrict Processing: You may request that dbjl temporarily halt the processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested.
• Right to Data Portability: You may request that we provide your personal data in a structured, machine-readable format so that it can be transferred to another service provider.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of prior processing.
• Right to Object: You may object to the processing of your personal data where that processing is based on dbjl's legitimate interests, subject to any overriding legal basis for the processing.

Please note that exercising certain rights (for example, requesting deletion of KYC data) may affect your ability to continue using the dbjl platform, as some data is required for legal compliance and account operation.

11. Children's Privacy

The dbjl platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under 21 years of age. If dbjl discovers or is notified that an account has been created by a person under the age of 21, the account will be closed immediately, any balance will be returned to the depositing payment method, and all personal data collected in connection with that account will be deleted from our systems promptly.

If you are a parent or guardian and believe that a minor in your care has created a dbjl account, please contact us immediately at [email protected] with the relevant account details. We will investigate and take appropriate action without delay.

12. Third-Party Links

The dbjl platform does not contain links to external third-party websites. In the event that any informational reference to a third-party service is made on the platform, dbjl is not responsible for the privacy practices, content, or security of those external services. This Privacy Policy applies solely to the dbjl platform at https://dbjl.io. We recommend that players review the privacy policies of any third-party payment providers (such as bKash or Nagad) they use in connection with their dbjl account, as those providers operate under their own separate policies.

13. Changes to This Privacy Policy

dbjl reserves the right to modify this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, our operational practices, or the services we offer. Where changes are material, we will provide at least 7 calendar days' notice by displaying a prominent notice on the dbjl platform and, where practicable, notifying registered players via their contact details on file.

The effective date displayed at the top of this document will be updated each time a revision is published. We encourage all players to review this Privacy Policy periodically. Your continued use of the dbjl platform after the effective date of any revision constitutes your acceptance of the updated policy.

14. Contact Us — Data Protection Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by dbjl, please contact our data protection team using the details below. All correspondence must be submitted in English. We aim to respond to all privacy-related enquiries within 10 business days and all formal data subject requests within 30 calendar days.

• Email: [email protected]
• Live Chat: Available 24/7 via the dbjl Platform
• WhatsApp: +880 1XXX-XXXXXX
• Operating Hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)